Shipping Policy: Safe, Fast, & Stress-Free Delivery

At [Your Business Name], we make sure that getting your new puppy home is as easy, safe, and stress-free as possible. We offer next-day delivery after payment is confirmed — so when payment is made today, your puppy will typically arrive the very next evening!

Shipping Details:

• You will receive all necessary tracking information, including the flight number, arrival time, and a reference number that identifies your puppy. This way, you can follow your puppy’s journey in real-time.

• Our puppies are shipped in airline-approved carriers in a climate-controlled cabin. Rest assured, this compartment is just as comfortable for them as it is for human passengers — in fact, they travel in a designated space, separate from cargo and luggage.

Shipping Process & Care

• Comfort & Safety: We take extra care to ensure your puppy’s comfort during travel. Before shipping, we make sure that they are comfortable in the crate by playing with them beforehand. We provide food, water, and bedding inside the crate to ensure they stay hydrated and cozy during the journey.

• Live Animal Markings: Every crate is clearly marked with “LIVE ANIMALS” and “UP” stickers to ensure the puppy is handled with the utmost care.

• Direct Flights: We prefer to book direct, nonstop flights to minimize the time your puppy spends in transit. If there are any weather delays or travel disruptions, we make sure to take all necessary precautions to keep your puppy safe.

• Arrival Time: Usually, puppies arrive within 24 hours of shipping, depending on your location. Upon arrival, they will be ready to settle into their new home and receive the love and care they deserve.

Shipping Options: Tailored to You

• Standard Air Travel: Your puppy will travel comfortably in an airline-approved carrier, in a special, pressurized, climate-controlled compartment. All pets travel safely, and we always choose airlines that have a great reputation for handling pets — like American, United, or Continental Airlines.

• Nanny Shipping (Premium Option): If you prefer, we offer Nanny Shipping, where a trained pet nanny personally accompanies your puppy on the flight, ensuring extra care and attention during travel. This is the least stressful option for both you and your puppy, and guarantees that your new companion will be lovingly cared for every step of the way.

Health & Safety Guarantee

• Health Certificates: All puppies are shipped with a veterinarian-issued health certificate to ensure they are fit for travel and free from any communicable diseases.

• Weather Conditions: We take weather safety seriously. If weather conditions are unfavorable for travel, we will delay shipment until it’s safe for your puppy.

• Arrival Health Check: We ask that you take your puppy to the vet for a health check-up within 48 hours of arrival to ensure they’re settling in well and to confirm their health.

Important Information for Pickup

• Please be ready to pick up your puppy either at home or the airport at the scheduled time. You’ll need to present a valid ID (such as a driver’s license) when picking up your puppy.

• After your puppy’s arrival, we’ll reach out within 24 hours to confirm that your puppy arrived safely and to ensure that everything is perfect. We are always here for any questions you may have!

Final Notes:

We have over 11 years of experience shipping puppies, and we ensure that every puppy is treated with the highest level of care. If you have any concerns or need assistance, we’re just a call or email away. We truly want this experience to be as smooth as possible for both you and your new best friend.